General admission and onboarding
How do I begin with SecurionPay?
Just visit our website and click the Sign-Up button and start filling out the requested fields with your company details and contact information. Seconds later, you are already inside our interface, ready to start the integration. Begin with browsing our Technical Documentation section:
You will be contacted by one of our account managers after the online application has been submitted and they will provide you with the administrative part of supporting documents and questions that follow.
Do I need a legal entity to work with SecurionPay?
Yes. Incorporation is necessary. SecurionPay does not accept business from individuals or freelancers.
What will be the Set-up Costs?
Set up is free. Unless your business model falls under high-risk, then the bank requests a registration fee of 500 euros.
What about the jurisdiction I come from?
We accept companies that are registered in Europe and we accept entities from Israel, but only for Visa cards processing. Additionally, we have the possibility of merchants who collect payments from outside Europe as long as they do some processing in the EU and have a registered office in Europe.
Can SecurionPay help me to incorporate if I am from a different region than accepted?
Yes. If you have a registration that is not accepted, we can recommend where and how you can incorporate in Europe. SecurionPay is not an agent for such services and does not provide any legally binding advice. We are more than happy to direct you to companies that specialize in providing incorporation services.
I am based in the United States. Can SecurionPay provide services for me?
If you are physically based in the United States but you have a European incorporation, you can work with SecurionPay. You will be asked to have a local representative in Europe with a valid physical European address.
If your company has been registered in the United States, you will still need to incorporate in Europe.
SecurionPay can process transactions coming from US customers in US dollars.
What information should I add in ‘Representative person’ section?
Fill in this section with the address of a person who represents your business in a local market and resides in the country where the local office is registered. You need to provide proof that the representative is domiciled in this country, for example, it should be mentioned in company documents or in a statement signed by the director.
I work as a freelancer and have no corporation, but I have a product I would like to sell. Can I still use SecurionPay?
Due to Card Association rules and banking regulations, you need to have a corporation to work with SecurionPay.
What documents will I have to provide and when?
After getting in touch with us, you will be required to provide a fully completed online application signup form and an internal application form, a Certificate of Incorporation, Certificate of the Director’s Current Appointment Record, Shareholder Certificate/Annual Report, Passport Copy of the Director/Signatory/Local Representative. Also, proof of Address of the Director or Secretary as proof of local representative, Proof of physical office address (no virtual offices are acceptable), current processing & chargeback history for last 6 months (if available), Passport Copy of UBO (Ultimate Business Owner).
*In special cases some additional documents may be required.
Which business models and products does SecurionPay accept?
With SecurionPay, any product type and its variation are possible: memberships, pay-per-view, one-click payments, subscriptions, and recurring transactions. If you have any doubts or wish to consult us following your approval, please contact our sales team directly: [email protected]
List of excluded businesses:
- Banned / illegal goods and services
- Drugs and related accessories (intoxicating substances)
- Pharmaceuticals and goods whose effect is doubtful
- Sale of tobacco products
- Sub-Acquiring / Merchant aggregation
- Unregulated investments, assets & advisory
- Massage parlors & Tattoo studios
- Nightclubs / Cabaret bars
- Debt collection agencies
- Church-like organizations or groups that do not have church status in Germany
- Charitable societies (with the exception of known German charitable organizations)
- Chain letters
- High-risk telemarketing companies (horoscopes, predictions / forecasts of any kind)
- Guarantees (long-term nature of contract makes risk difficult to calculate)
- Technical support & Web development
- Health & Wellness Products
- ISP & Hosting Services
- Credit Repair
- Money Transfer
- Software & Other downloads
- Alcohol products & Beverages
- Jewelry, watches & related accessories
- Smartphones – sale, resale & spare parts
- Car parts
- Game codes & hacks
- IPTV services
- Phone locking services
- Multi-Level Marketing
SecurionPay reserves the right to decline any business model not mentioned above based on Compliance’s general evaluation and card network guidelines.
Can you provide me with a list of all the gateways offered by SecurionPay?
Will the gateway fee be charged at the time of the transaction or at the end of the month?
The fee is per transaction which is made at the time of processing.
How can I change the company name after the contract has been signed?
This is very easy. You just need to provide us with a new name and a document which confirms the change. You will then receive a special “change form” to sign. Once this is done, it will be submitted to the bank. You will be notified as soon as the change becomes effective.
Which countries does SecurionPay support?
For incorporation, you need to be registered in Europe.
For processing transactions we don’t block any countries. The entire world is open with us, unless you decide differently. You can find the full list of supported countries here: Supported countries and businesses.
Will my company incur any costs from SecurionPay Technical support during our integration?
No, our support team is included in our services and integration.
Is SecurionPay responsible for the underwriting of my documents?
Underwriting is done directly by the bank where you apply for your merchant account, but we can advise you every time whether the documentation you provided is correct.
How much time will it take from signing up to “going live”?
It depends on you. Sign up is immediate, integration takes hours and SecurionPay guarantees 5 working days for the delivery of your merchant account given that your site and documents meet compliance requirements. Please refer to the following link for further details: https://securionpay.com/?s=compliance. If you require some more information, feel free to reach out to our [email protected] department and we will be happy to provide you with tips.
What currencies can be processed?
SecurionPay can process 160 currencies worldwide. It’s very unlikely that you will not find the currency you are looking for on our list.
We can also settle in 20/24 currencies to your bank accounts. Please note that this depends on your set up, business model/structure, bank account & acquiring bank account provider.
What do I do if I forgot my username or password?
You can automatically reset it or contact technical support to provide you with a new one. Contact us directly via [email protected].
How can I import my credit card information from another processor to SecurionPay?
This can be done easily following strict PCI compliance rules and regulations. For guidance please contact our support department directly before you initiate the process.
What is the best way to contact a SecurionPay representative?
Go to contact section on our website. You can also reach out to us via social media sites. The entire team is always ready to provide you with help and support for every inquiry.
Can you provide me with all the Documentation Specifications for our Development team, so they can familiarize themselves with the API?
All the documentation your development team will need can be found here: https://securionpay.com/developers/ (if there is something more technical or specific for your integration, you can contact our support and they will assist you further).
I run a startup and I want to integrate SecurionPay services. Does my website need to be live?
SecurionPay’s compliance requires test login details to check the internal functionality and content of the business, but our acquiring banks require the site/app to be in live mode.
Can we set-up a fully automated invoicing system using SecurionPay to accept payments from and send payments to our global company partners and individuals?
This would have to be done via your backend and developers. Through the dashboard of SecurionPay, you are able to see your processing history and details, but we don’t provide the option to automate invoicing after a customer makes a purchase with your service. However, you can you can use Zapier integration to connect payments with your CRM or invoicing system.